THE LISTING MACHINE
Refund Policy & Client Responsibility Agreement
This Refund Policy applies to all services, coaching programs, lead generation services, advertising campaigns,
digital products, subscriptions, training programs, templates, consulting services, and marketing systems provided by
The Listing Machine and Denise Perrin.
No Guaranteed Results
The Listing Machine does not guarantee specific business results, commission income, listing appointments,
transactions, closings, revenue, or financial performance. Lead generation and advertising performance are affected
by numerous variables beyond our control, including market conditions, competition, lead response time, follow-up
consistency, communication skills, advertising platform algorithms, budget, geographic area, and client
implementation. All services are designed to generate opportunities and leads. However, successful conversion of
leads into appointments, clients, listings, or sales depends heavily on the client’s own effort, responsiveness,
follow-up systems, communication, and sales ability.
Minimum 30-Day Performance Period
Clients acknowledge and agree that digital marketing systems, advertising platforms, social media algorithms,
optimization systems, audience targeting, lead generation campaigns, and data-learning technologies require
sufficient time to gather data and optimize performance. For this reason, clients must allow a minimum period of thirty
(30) consecutive days before requesting cancellation, disputing results, or requesting any refund consideration. The
client understands that advertising and lead generation systems often improve over time as platforms optimize
targeting, audience behavior, engagement data, and campaign performance.
Client Follow-Up Responsibility
The Listing Machine fulfills its obligations by delivering marketing systems, campaigns, advertising services, lead
generation strategies, and lead opportunities. The client is solely responsible for: calling, texting, or emailing leads
promptly following up consistently maintaining professional communication tracking lead activity booking
appointments managing sales conversations converting leads into clients Failure to contact leads, delayed follow-up,
poor communication, failure to nurture leads, or failure to implement the provided systems voids any eligibility for
refunds, credits, disputes, or chargebacks. The Listing Machine is not responsible for lost opportunities caused by
client inaction or poor lead management.
No Refund Policy
Due to the digital, strategic, consulting, coaching, advertising, and service-based nature of our business, all sales are
final. No refunds will be provided for: change of mind lack of effort or implementation failure to follow up with leads
market conditions advertising platform changes personal financial circumstances brokerage changes licensing status
issues business slowdown failure to achieve desired income goals dissatisfaction based on subjective expectations
Once services, advertising campaigns, coaching access, digital products, training materials, templates, systems, or
lead generation services have been delivered or activated, refunds are strictly prohibited.
Chargeback & Payment Dispute Protection
By purchasing any product or service from The Listing Machine, the client agrees not to initiate chargebacks, payment
reversals, or payment disputes without first providing written notice and allowing The Listing Machine a reasonable
opportunity to address the concern. Clients agree that access to coaching materials, advertising setup, strategy
sessions, digital resources, templates, systems, campaign creation, lead generation efforts, or marketing
implementation constitutes fulfillment of services. Attempted chargebacks after services have been delivered may be
considered a breach of this agreement.
Exceptional Circumstances
Refund requests based on extraordinary circumstances may be reviewed solely at the discretion of The Listing
Machine. Any exception granted does not create a future obligation to provide refunds to other clients under similar
circumstances.
Acknowledgement & Agreement
By purchasing, enrolling in, or using any product or service provided by The Listing Machine, the client acknowledges
and agrees that: they understand this refund policy in full they accept full responsibility for lead follow-up and
implementation they understand there are no guaranteed financial outcomes they agree to allow a minimum 30-day
optimization period they understand that all sales are final unless otherwise stated in writing